FREQUENTLY ASKED QUESTIONS

Standard shipping within Germany takes 2-4 business days. EU shipping takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs fees and import duties.

Yes! Once your order ships, you'll receive a tracking number via email. You can also view tracking information in your account under 'My Orders'.

We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund immediately.

Yes, all cards sold in our shop are tournament legal and follow official Neverrift TCG rules and regulations.

Preconstructed decks do not exist yet. Booster packs contain randomized cards for collecting and deck building and are available as 5-card or 8-card boosters.

Booster packs contain either 5 or 8 cards, depending on the booster product.

Due to the randomized nature of booster packs, we cannot accept returns on opened packs. Unopened products can be returned within 14 days.

Neverrift TCG is designed for 2 players in a one-on-one format. Each match typically lasts 20-30 minutes.

A Neverrift deck is exactly 30 cards. You can include up to 3 copies of any single card (except your Tamer, which is limited to 1).

The complete rulebook is available on our How to Play page. You can also download a PDF version from our website.

Currently, we support Standard format for competitive play. Additional formats may be introduced in future expansions.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and SEPA direct debit for EU customers.

Yes, all payment information is encrypted and processed through secure payment gateways. We never store your complete credit card details.

Order details can usually only be changed shortly after placement. Consumers may cancel a purchase within one month under our cancellation policy, then send the goods back within 14 days after communicating the cancellation. Contact us immediately if you need assistance.

Consumers may cancel a purchase within one month without giving a reason. After you communicate the cancellation, you have 14 days to send the goods back. Returned items should be handled only as necessary to check their nature, characteristics and function.

Refunds are processed within 5-7 business days after we receive your return. The funds will appear in your account within 3-5 business days depending on your bank.

For defective or incorrect items, we cover return shipping. For standard returns, customers are responsible for return shipping costs.

Yes, exchanges are available for unopened products. Contact our support team to arrange an exchange.